Terms & Conditions For Shmart! Card

Important: Before you use your Card, please read these TERMS & CONDITIONS carefully. By using the Card, you are accepting the Terms and Conditions set out below and will be bound by them. Unless the context requires otherwise the terms defined shall have the same meaning attributed to them herein:

   "RBLBank" or "Bank" shall mean and include RBL Bank Limited, a scheduled commercial bank and having its registered office at Shahupuri, Kolhapur- 416 001 and its authorized service provider/s or agent/s engaged for this program.

"TranServ" shall mean the service provider engaged by RBL Bank as a program manager of prepaid cards, offering prepaid card management and payments processing system, operations support and customer service.

"Shmart! Card" or "Card" shall mean a prepaid Visa card issued by RBL Bank to customers of Shmart! Wallet.

"Cardholder" shall mean an individual, to whom a Shmart! Card is issued.

Issuance of Cards
    RBL Bank may issue the Shmart! Card to the Cardholder on the request of the Cardholder and pursuant to the Cardholder making an application for the Shmart! Card and agreeing to the applicable terms and conditions in the manner prescribed by RBL Bank in this regard.

Features of card Reloading of amount is possible any time as per the tariff specified by RBL Bank subject to internal and applicable regulatory and statutory guidelines.

The Cardholder shall be able to use the Card only to the extent of the general purpose balance in Shmart! Wallet. The Card shall be activated subject to receiving due necessary confirmation from cardholder as requested from time to time. Amount can be loaded in Shmart! Wallet by means of Cash/ Debit mandate/cheque/pay order/demand draft/funds transfer as is acceptable to RBL Bank. Such funds shall be loaded on the Shmart! Wallet after deduction of the applicable charges/ fees etc. payable by the Cardholder to RBL Bank for availing the said Card facility and communicated from time to time .

The facility of cash withdrawal will be made available on the Shmart! Card as per the prevailing KYC guidelines as stipulated by RBL bank from time to time. No interest shall be payable by RBL Bank on the amount available/loaded on the Card.

The Cardholder shall be bound to comply with the terms and conditions and all the policies stipulated by RBL Bank from time to time in relation to the Shmart! Card. RBL Bank may, at its sole discretion, refuse to accept the application or to issue Shmart! Card to the Cardholder.

Lost or stolen Cards
   If a Card is lost or stolen, the Cardholder must immediately report the loss/theft over the telephone to Shmart! Card’s helpline number as mentioned.

RBL Bank shall, upon adequate verification, hotlist/cancel /suspend the Card and terminate all facilities in relation thereto during working hours on a working day following the receipt of such intimation and shall not be liable for any inconvenience caused to the Cardholder in this regard. The Cardholder must also file a report at the local police station and send a copy of the same to RBL Bank. The Cardholder shall take cognizance of the fact that once a Card is reported lost, or stolen and is subsequently found, the same shall be promptly cut in half, returned to RBL Bank and adequate care taken to prevent its misuse.

The Cardholder is responsible for the security of the Card and shall take all steps towards ensuring the safekeeping thereof. The Cardholder will be liable for all charges incurred on the Card until the Card is reported lost / stolen. Further, in the event RBL Bank determines that the aforementioned steps are not complied with, financial liability on the lost or stolen Card would rest with the Cardholder. In case of any dispute relating to the time of reporting and/ or transaction/s made on the Card or any other matter in relation to the said Card, RBL Bank shall reserve the right to ascertain the time and/ or the authenticity of the disputed transaction.

   The Card issued to the Cardholder shall remain the property of RBL Bank and shall be surrendered to RBL Bank, on the request of RBL Bank. The Cardholder shall return the Card to RBL Bank for cancellation in the event the services are no longer required by the Cardholder or if the services are withdrawn by RBL Bank for any reason whatsoever.

RBL Bank may issue a replacement Card to the Cardholder upon a request being made by the Cardholder, in this regard and at its sole discretion. The replacement Card shall be dispatched to authorized distribution centre and customers will be guided to the respective distribution centre to collect the card, as is deemed necessary, by RBL Bank. In the event of the death of the Cardholder, a new replacement Card may be issued to the legal of the Cardholder by RBL Bank, upon a request for the same being made by the Cardholder on the same terms and conditions or such other terms and conditions as RBL Bank may deem fit and subject to producing the required documents evidencing the legal their status and any other document as required by RBL Bank in this regard. In case of the permanent total disability of the Cardholder, a new replacement Card, on the same terms and conditions or such other terms and conditions as RBL Bank may deem fit, may be issued in the name of the Cardholder or any other person specified by the Cardholder, subject to a request for such an issue being made by the Cardholder. The issuance of the replacement Card shall be as per the internal policies and procedures of RBL Bank and shall be subject to applicable laws.

   The Card is valid up to the last date on the month of expiry as indicated at “Valid Thru” section on the face of the Card. However, RBL Bank may, at any time, with or without notice, at its absolute discretion, terminate the Card.

Usage guideline
   The said Card is valid for use only in India in Indian Rupees only. The Cardholder shall at all times ensure that the Card is kept at a safe place and shall under no circumstances whatsoever allow the Card to be used by any other individual. The Cardholder shall sign the Card at the appropriate place provided on the reverse side of the Card immediately upon receipt. The Cardholder shall be responsible for all facilities granted by RBL Bank and for all related charges and shall act in good faith in relation to all dealings with the Card and RBL Bank.

Liability in case of service provider transactions
In case of Visa Cards, the liability of the Cardholder for disputed, unauthorized Visa transactions shall be limited to zero provided the Cardholder notifies RBL Bank immediately of such disputed, unauthorized transactions and gets the card hot listed and the Cardholder is not, in the opinion of RBL Bank, guilty of negligence, fraud or collusion etc.

In case of a charge back being made to the Card, the Card would be credited with the said charge back amount. In case the Card is expired, RBL Bank shall issue a new replacement Card, and shall credit the said amount to the new replacement Card. The said replacement Card shall be valid for a period of one year and will be renewed once the annual fee is received by RBL Bank.

Statements and records
   Cardholder shall inform RBL Bank in writing within 15 days, if any irregularities or discrepancies exist in the transactions/ particulars of the Card Account on any Statement that is made available to the Cardholder. If RBL Bank does not receive any information to the contrary within 15 days, it shall assume that the Statement and the transactions are correct. All records maintained by RBL Bank, in electronic or documentary form of the instructions of the Cardholder and such other details (including but not limited to payments made or received) pursuant to the terms and Conditions, shall as against the Cardholder, be deemed to be conclusive evidence of such instructions and such other details.

Exclusion from liability
   In consideration of RBL Bank providing the Cardholder with the facility of the Card, the Cardholder hereby agrees to indemnify and keep RBL Bank and TranServ indemnified from and against all actions, claims, demands, proceedings, losses, damages, personal injury, costs, charges and expenses whatsoever which RBL Bank may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of providing the Cardholder the said facility of the Card or by reason of RBL Bank's acting in good faith and taking or refusing to take or omitting to take action on the Cardholder's instructions, and in particular arising directly or indirectly out of the negligence, mistake or misconduct of the Cardholder; breach or noncompliance of the rules/ terms and conditions relating to the Card and/ or fraud or dishonesty relating to any transaction by the Cardholder. The Cardholder shall also indemnify RBL Bank fully against any loss on account of misplacement by the courier or loss- in- transit of the Card. Without prejudice to the foregoing, RBL Bank and TranServ shall be under no liability whatsoever to the Cardholder in respect of any loss or damage arising directly or indirectly out of:

  • Any issue emerges post taking services from merchant;
  • The refusal of any person to honor or to accept the Card;
  • The malfunction of any computer/POS terminal;
  • Effecting transaction instructions other than by a Cardholder;
  • Handing over of the Card by the Cardholder to anybody other than the designated employees of RBL Bank at RBL Bank's premise;
  • The exercise by RBL Bank of its right to demand and procure the surrender of the Card prior to the expiry date exposed on its face, whether such demand and surrender is made and/ or procured by RBL Bank or by any person or computer terminal.
  • The exercise by RBL Bank of its right to terminate any Card;
  • Any injury to the credit, character and reputation of the Cardholder alleged to have been caused by the repossession of the Card and/ or, any request for its return or the refusal of any merchant establishment to honor or accept the Card;
  • Any misstatement , misrepresentation, error or omission in any details disclosed by RBL Bank except as otherwise required by law, if RBL Bank receives any process, summons, order injunction, execution distrait, levy, lien, information or notice which RBL Bank in good faith believes/ calls into question the Cardholder's ability, or the ability of someone purporting to be authorized by the Cardholder, to transact on the Card, RBL Bank may, at its option and without liability to the Cardholder or such other person, decline to allow the Cardholder to obtain any portion of his funds, or may pay such funds over to an appropriate authority and take any other steps required by applicable law. RBL Bank reserves the right to deduct from the balance available on the Card, a service charge and any expenses it incurs, including without limitation legal fees, due to legal action involving the Cardholder's card;
  • Any statement made by any person requesting the return of the Card or any act performed by any person in conjunction;
  • In the event a demand or claim for settlement of outstanding dues from the Cardholder is made, either by RBL Bank or any person acting on behalf of RBL Bank, the Cardholder agrees and acknowledges that such demand or claim shall not amount to be an act of defamation or an act prejudicial to or reflecting upon the character of the Cardholder, in any manner.
  • Validity / Termination
       The Cardholder may end the Agreement at any time by writing to our Email ID WeCare@Shmart.in or calling in to Shamrt! Care (022 6730 4948), and by cutting the card(s) diagonally. All the cards including the add-on cards will be terminated basis the written request. Termination will be effective after payment of all amounts outstanding on the card account. No annual, joining or renewal fees shall be refunded on a pro-rata basis.

    RBL Bank may also restrict, terminate or suspend the use of Card at any time without prior notice if Bank reasonably believes it necessary for business or security reasons. The Card must not be used after the agreement ends or while use of Card Account is suspended.

    Addition/ Withdrawal of Facilities
       RBL Bank may, at its discretion, make available to the Cardholder more services on the Card, POS Terminals, Internet or other wise and/ or other devices through shared networks for the Cardholder's convenience and use. All fees and charges related to Transactions done by the Cardholder at these devices as determined by RBL Bank from time to time will be recovered by a debit to the balance available on the Card. The Cardholder understands and agrees that the shared networks may provide different functionalities and service offerings and different charges for different services. RBL Bank shall also, in its sole discretion, at any time, without notice to the Cardholder, be entitled to withdraw, discontinue, cancel, suspend/ or terminate the facility to use the Card and/ or services related to it, at POS Terminal/ Internet / other devices within India and shall not be liable to the Cardholder for any loss or damage suffered by him resulting in any way from such withdrawal, discontinuance, cancellation, suspension or termination.

    RBL Bank reserves the right to change these terms and conditions and reserves the right to modify the fees applicable to the Shmart! Card at any time. The most current version will always appear at the website: www.shmart.in

    Disclosure of Information when requested by RBL Bank, the Cardholder shall provide any information, records or certificates relating to any matters that RBL Bank deems necessary. The Cardholder authorizes RBL Bank to verify the information furnished by whatever means or from whichever source RBL Bank deems necessary. If the data is not provided or incorrect data is provided, RBL Bank, at its discretion, may refuse to issue or renewal of the Card or cancel the Card forthwith.

    RBL Bank reserves the right to disclose the Cardholder's information to any court of competent jurisdiction, quasi judicial authorities, law enforcement agencies and any other wing of Central Government or State Government. It also reserves the right to disclose the Cardholder’s information to service providers or agencies or partners for providing services in relation to the Card.

       These Terms and Conditions will be governed by and be construed in accordance with the laws of India. All disputes are subject to the exclusive jurisdiction of the Courts in Mumbai, irrespective of whether any other Court may have concurrent jurisdiction in the matter. The Cardholder shall be liable for all costs associated with resolution of the dispute, legal expenses and decretal amounts with interest, should it become necessary to refer the matter to any agent or where legal resources for enforcement of rights of RBL Bank in this regard.

        Any communication from RBL Bank to the Cardholders will be deemed to be completed within 7 days of sending such a communication to the most recent mailing address or Email ID or mobile number available with RBL Bank.

    Cardholders can contact RBL Bank at any of the below mentioned points:

    1. Telephone call at 022-67304948
    2. Email to WeCare@Shmart.in
    3. Write to Shmart! Card; C/O TranServ Private Limited,
      Office #2 Ground Floor, High Tech Plaza,
      Off Mahakali Caves Road, Andheri (E),
      Mumbai - 400093.

    Fees and Charges
       All fees and charges related to Shmart! Card, as determined by RBL Bank will be recovered by a debit to the Shmart! Card or through other means as available and applicable. The fees are not refundable. Any government charges, duty or debits, or tax payable as a result of the use of the Card shall be the Cardholder's responsibility and if imposed upon RBL Bank (either directly or indirectly), RBL Bank shall debit such charges, duty or tax against the Card.

    In addition, operators of Shared Networks (like Visa) may impose an additional charge for each use of their POS Terminal/other device, and any such charge along with other applicable fees/ charges will be deducted from the Card.

    Fees or charges applicable to Shmart! Card are subject to change from time to time at the sole discretion of RBL Bank.

    Details of the currently applicable fees and charges as stipulated by RBL Bank will be displayed on the website www.shmart.in or communicated from time to time.

    Particulars Amount
    Card issuance Rs. 99 (shipping free in India)
    Card replacement Rs. 99 (shipping free in India)
    Card blocking Rs. 50
    RBL Bank Prepaid Account 6 month inactivity fee Rs. 50

    Above mentioned fees are inclusive of service tax and educational cess.

    Unless explicitly stated in this Schedule of Charges, Service Tax as may be applicable from time to time on all fees, surcharge and other charges will be levied to the cardholder.

    RBL Bank or TranServ may choose to waive its right to impose certain fee by communicating the same to the Cardholder on a case to case basis.